If you have a complaint about your policy or a claim, please refer to your policy wording for the complaint contact details and how to make a complaint.
Kinetic Insurance Services strive to provide excellent service and we hold ourselves to high standards. If we ever fall short of your expectations, we are fully dedicated to resolving your complaint in a thorough and professional manner.
How can you make a complaint about Kinetic Insurance Services?
If you are a policyholder and your complaint is about the service of Kinetic Insurance Services, you can make a complaint by writing to us at:
Acknowledging and Investigating your Complaint about Kinetic Insurance Services
If Kinetic Insurance Services are unable to resolve your complaint immediately within 2 working days, we will send you a written acknowledgement within 5 working days, detailing our complaints procedure to outline how Kinetic Insurance Services will seek to resolve your case in accordance with regulatory requirements. We will also make you aware of your rights and the contact details for the ombudsman service in the event that a satisfactory resolution cannot be reached between both parties.